Customer Flooding Performance Manager

Severn Trent; Birmingham; Hybrid; GBP 51,000; Full time

Job summary

A leading water services provider in the UK seeks a Team Manager to lead a critical team addressing customer flooding challenges. The role involves managing a team across multiple counties, ensuring effective communication and swift handling of flooding issues. Candidates should have strong leadership skills and a background in wastewater networks. The position offers competitive salary and benefits, including a pension scheme and generous holiday policies.

Benefits

£50,500 salary

25 days holiday + bank holidays

Annual bonus scheme

Family-friendly policies

Leading pension scheme

Dedicated training and development

Electric vehicle scheme

Qualifications

• Proven ability to lead and motivate a team of technical experts.
• Understanding of wastewater networks and flooding issues.
• Familiarity with reactive sewer services and environmental compliance.

Responsibilities

• Lead and manage a team across multiple counties.
• Coordinate responses to flooding challenges.
• Support team members and ensure a positive work environment.

Skills

Leadership

Coaching

Communication

Conflict resolution

Resilience

Job description

Overview

This team has been built to take ownership of the customer flooding challenge. A centralised team ensures handling of internal or external flooding issues is swift, coordinated and as positive as possible. The Team Manager covers our whole patch; the location is flexible across Warwickshire, Derbyshire, Birmingham, Staffordshire, Shropshire, Leicestershire, Nottinghamshire, Worcestershire, Gloucestershire. Travel across counties within the region is expected to see and support your team.

You will work with 9 direct technical expert reports heading each country, and collaborate with Reactive Sewer Service County teams and our Waste Environment teams. This critical role requires a commitment of 37 hours a week.

Key Responsibilities

• Proven ability to lead and motivate a team of technical experts
• Strong coaching and mentoring skills
• Understanding of wastewater networks and flooding issues
• Ability to interpret technical information and make informed decisions
• Excellent communication skills for working with internal teams and external stakeholders
• Familiarity with reactive sewer services and environmental compliance
• Ability to coordinate across multiple counties and teams
• Skilled in conflict resolution and managing sensitive customer issues
• Ability to prioritise tasks and respond quickly to urgent challenges
• Resilience and adaptability in a fast‑paced, high‑pressure environment
• Willingness to travel across multiple counties as required

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

About Severn Trent

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and are ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

Benefits

• Salary: £50,500.00
• 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (up to £1,500, subject to eligibility)
• Family‑friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year