Customer Finance Manager

Dimensions; Sefton; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

35 days annual leave

Salary advance scheme

Employee Assistance Programme

Long Service Awards

Discounted health and dental cover

Life Assurance

Bike to Work Scheme

Season Ticket Loan

Job summary

Dimensions is seeking a Customer Finance Manager to lead our Accounts Receivable function. You will head billing, cash allocation and debt management, while driving improvements and maintaining strong financial controls to maximise cash collection.

The role requires experience in Billing, Accounts Receivable or related areas, and the ability to lead through influence across Finance and Operations. A clear track record of developing teams and delivering process improvements is essential.

Qualifications

• Significant experience in Billing, Accounts Receivable, Sales Ledger, Income, or Customer-to-Cash environments.
• Strong understanding of financial controls, audit requirements and governance standards.
• Excellent analytical and problem-solving skills.

Responsibilities

• Lead end-to-end Billing, Cash Allocation and Credit Control functions with accurate invoicing and timely cash application.
• Manage, motivate and develop Billing, Cash Allocation, and Credit Control teams.
• Act as primary liaison between Finance, Operations, Commercial Finance and external stakeholders on billing and payment matters.
• Identify opportunities to automate and streamline billing, cash allocation and credit control processes.

Skills

Billing

Accounts Receivable

Sales Ledger

Income

Customer to Cash

Job description

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2025

• now 7 years in a row!

Are you an experienced finance leader who thrives on developing people, improving processes and delivering outstanding results?

At Dimensions, we're looking for a motivated and customer-focused Customer Finance Manager to lead our Accounts Receivable function.

This is a fantastic opportunity to take ownership of a high-profile service, drive continuous improvement, and make a real impact on organisational performance.

You'll lead a talented team responsible for billing, cash allocation and debt management, ensuring we deliver an excellent service to both internal and external stakeholders while maintaining strong financial controls and maximising cash collection.

The successful candidate will bring energy, initiative and a strong sense of ownership.

They will be comfortable navigating ambiguity, leading through influence rather than authority, and engaging stakeholders to drive change and achieve ambitious objectives.

We will require proof of qualifications if you successfully secure a role.

First-stage interviews will take place via Microsoft Teams on 13th November.

You will also be asked to complete an assessment on 18th & 19th November.

If you are successful, second-stage interviews will be held on 20th November.

Closing date: This advert may close early due to high demand

About the role

Your main duties will include:

• Lead the end-to-end billing, cash allocation, and credit control functions, ensuring accurate invoicing, timely cash application, and effective debt recovery.
• Manage, motivate, and develop the Billing, Cash Allocation, and Credit Control teams.
• Act as the primary liaison between Finance, Operations, Commercial Finance, and external stakeholders on billing, cash allocation, debt recovery, and payment matters.
• Identify opportunities to automate and streamline billing, cash allocation, and credit control processes.

About you

• Significant experience in a Billing, Accounts Receivable, Sales Ledger, Income, or Customer-to-Cash environment.
• A good understanding of financial controls, audit requirements, and governance standards.
• Possess strong analytical and problem-solving skills.

The rewards

• Up to 35 days' annual leave entitlement (including bank holidays)
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
• Employee Assistance Programme
• Long Service Awards
• Discounted health and dental cover
• Life Assurance
• Bike to Work Scheme
• Season Ticket Loan

For more information visit www.dimensions-uk.org/careers

We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce

As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees

As part of our commitment to making reasonable adjustments, we can offer support to complete your application.

• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.