Customer Feedback & Information Officer - EAL12037

East Lothian Council; United Kingdom; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A local council in Scotland is seeking a proactive Customer Feedback and Information Officer for an 18-month temporary role. This position involves managing Environmental Information and Freedom of Information requests, ensuring compliance with relevant legislation, and supporting transparency in the organization. The ideal candidate will have strong organizational and communication skills, a deep understanding of FOI legislation, and the ability to build effective relationships. Competitive hourly pay with flexible working hours offered.

Qualifications

• Strong understanding of Environmental Information and FOI legislation in Scotland.
• Excellent organisational skills with the ability to manage multiple requests and deadlines.
• Strong communication skills, both written and verbal, with attention to detail.
• Ability to work collaboratively across teams and build effective relationships.
• Experience in an information governance or compliance role is desirable.

Responsibilities

• Manage and respond to information requests in line with statutory deadlines.
• Ensure compliance with the Freedom of Information (Scotland) Act.
• Provide advice and guidance to staff on FOI/EIR processes.
• Maintain records of information requests and produce reports.

Skills

Organizational skills

Communication skills

Understanding of FOI legislation

Detail-oriented

Ability to collaborate

Education

HND or SVQ Level 4 in Business Administration

Job description

Vacancy Information

Hourly rate of pay: £17.72 - £19.19

Temporary for 18 months.
Days and Hours of Work:
Monday - Friday, 09:00-17:00
Days of working are negotiable, flexi time is applicable, and starting and finishing times are flexible.
To start asap.

Applications will be accepted from those wishing to be considered for this role on a part-time basis. If you are applying for this role on a part time basis, please tell us in the Additional Information section of the application form.

About the Role

We are seeking a proactive and detail-oriented Customer Feedback and Information Officer to join our Information Governance team. In this role, you will be responsible for managing and responding to Environmental Information and Freedom of Information (FOI) requests, ensuring compliance with relevant legislation, and supporting transparency and accountability across the organisation.

For more information about the role, please contact Zarya Rathe, Team Manager-Information Governance at [e-mail].

Key Responsibilities

• Manage and respond to information requests in line with statutory deadlines.
• Locate, retrieve and collate relevant data in response to requests, in cooperation with relevant staff within Services.
• Ensure compliance with the Freedom of Information (Scotland) Act 2002, Environmental Information (Scotland) Regulations 2004, and related legislation.
• Liaise with internal departments to gather information and provide clear, accurate responses.
• Maintain records of information requests and produce reports for monitoring and performance purposes.
• Provide advice and guidance to staff on FOI/EIR processes and best practice.
• Support wider Information Governance activities, including data protection and records management where required.

About You

• Strong understanding of Environmental Information and FOI legislation in Scotland and related regulatory frameworks.
• Excellent organisational skills with the ability to manage multiple requests and deadlines.
• Strong communication skills, both written and verbal, with attention to detail.
• Ability to work collaboratively across teams and build effective relationships.
• Experience in an information governance or compliance role is desirable.

Home / Hybrid Working Consideration
Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview.

Please Note:
All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.

Job Details

Contribute on a day-to-day basis to East Lothian Council’s Customer Feedback and Freedom of Information handling service ensuring best practice is maintained throughout the Council and that any statutory responsibilities are met.

Provide responsive and efficient Customer Feedback, Freedom of Information/Environmental Information Regulations (FOI/EIR) and Subject Access Request (SAR) handling for all services within East Lothian Council and maintain accurate records and systems.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to HND or SVQ Level 4 in Business Administration or other relevant discipline and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.

Evidence of commitment to Continual Professional Development.

Level 1 Disclosure Clearance
This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.

Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on [e-mail]

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.