Customer-Facing Quality & Technical Role

Zest; Dundee; Ibrido; GBP 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Bonus

Career development opportunities

Exposure to major UK retail customers

Descrizione del lavoro

Zest is seeking a Customer-Facing Quality & Technical professional to join its central technical function in the UK. Based in the South West with hybrid working, the role combines food safety, quality and customer relationship management with high visibility across major retail customers.

You will manage a portfolio of customer accounts from a technical perspective, coordinate projects across sites and support audits, incidents and retailer engagement.

Competenze

• Experience within food manufacturing.
• Technical, quality or food safety background.
• Strong communication and stakeholder management skills.
• Experience building relationships across multiple functions.
• Confidence to engage with customers and represent the business externally.
• Retailer-facing or customer-facing technical experience would be advantageous but not essential.

Mansioni

• Managing a portfolio of customer accounts from a technical perspective
• Acting as the key technical contact for customer queries and requirements
• Supporting customer audits, visits and retailer engagement activities
• Coordinating technical projects across multiple manufacturing sites
• Providing guidance on customer standards, due diligence and compliance requirements
• Working closely with Technical, Quality, Operations and NPD teams
• Supporting customer communications during incidents and investigations

Conoscenze

Strong communication skills

Stakeholder management

Customer-facing experience

Project coordination

Formazione

Background in technical, quality or food safety

Descrizione del lavoro

Technical Opportunity | Customer-Facing Quality & Technical Role

South West | Hybrid Working

An exciting opportunity has arisen with a highly respected UK food manufacturer for a technical professional looking to combine food safety, quality and customer relationship management within a varied and highly visible role.

This position sits within a central technical function and offers significant exposure to major retail customers, cross-functional projects and senior business stakeholders.

Key Responsibilities

• Managing a portfolio of customer accounts from a technical perspective
• Acting as the key technical contact for customer queries and requirements
• Supporting customer audits, visits and retailer engagement activities
• Coordinating technical projects across multiple manufacturing sites
• Providing guidance on customer standards, due diligence and compliance requirements
• Working closely with Technical, Quality, Operations and NPD teams
• Supporting customer communications during incidents and investigations

About You

• Experience within food manufacturing
• A Technical, Quality or Food Safety background
• Strong communication and stakeholder management skills
• Experience building relationships across multiple functions
• The confidence to engage with customers and represent the business externally
• Previous retailer-facing or customer-facing technical experience would be advantageous but is not essential.

What's on Offer?

• Hybrid working
• Competitive salary and bonus
• Excellent exposure to major UK retail customers
• Strong development opportunities
• Supportive management team focused on progression and training
• Varied role with a mix of customer interaction, site visits and project work

This role would suit someone looking to move away from a purely site-based quality position and into a broader technical role with greater customer engagement and long-term career development.