Customer Facing & Order Management Representative (M/F/D)

Essity; Hull and East Yorkshire; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A health and hygiene solutions company is seeking a Customer Facing & Order Management Representative to enhance customer satisfaction through exceptional service. This role is crucial as the main point of contact for customers and Sales & Marketing teams. Responsibilities include managing customer requests and providing effective administrative support. The ideal candidate will possess strong customer focus, experience in customer service, and familiarity with CRM systems. This position offers a hybrid working model as part of a 12-month fixed term contract.

Benefits

Collaborative and inclusive culture

Opportunities for professional development

Competitive total rewards

Qualifications

• Strong customer focus dedicated to delivering high levels of service.
• Experience handling enquiries, complaints and requests effectively.
• Natural ability to form relationships and network effectively.

Responsibilities

• Serve as the main point of contact for customers and Sales & Marketing teams.
• Manage customer requests and queries in collaboration with sales representatives.
• Provide timely and effective administrative support ensuring excellent customer experience.

Skills

Customer focus

Experience in customer service

Organizational skills

Relationship building

Familiarity with CRM systems

Confidence in Microsoft Packages

Job description

Are you interested in improving our customers well-being through hygiene and health solutions?

Join our team at Essity, as a Customer Facing & Order Management Representative, where you will play a key role in ensuring our customers receive exceptional service and support.

About the Role

This is a 12-months fixed term contract where you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include providing timely and effective administrative support, managing customer requests, and collaborating with various teams to enhance the customer experience. We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace.

We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

What You Will Do

• Serve as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.

• Manage customer requests and queries in collaboration with sales representatives.

• Provide timely and effective administrative support, ensuring excellent customer experience.

• Proactively manage exception-based tasks to enhance the customer experience.

• Interact with service specialists for deeper knowledge and further investigation when needed.

Who You Are

• Strong customer focus, dedicated to delivering high levels of customer service and meeting commitments.

• Experience in customer service, handling enquiries, complaints, and requests effectively.

• Well-organised, able to prioritise workloads, and comfortable with interruptions.

• Natural ability to form relationships and network effectively.

• Familiarity with CRM systems for efficient tracking of customer interactions and orders.

• Confident user of Microsoft Packages (Word, Excel, PowerPoint, Outlook, MS Teams).

• Previous experience in a Business-to-Business Customer Service environment is advantageous.

What We Can Offer You

At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

This is a 12-month fixed term contract with full time working hours.

Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards

More About the Location

With a hybridway of working, our Willerby office is home to the commercial team for Health & Medical Solutions. Strategically placed to the west of the City of Hull in the East Yorkshire region. With easy access, restaurants and comercial facilities nearby.

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Application End Date: 26 dez. 2025 Job Requisition ID: Essity256091