Customer Experience Tooling & Automation Specialist

Butternut Box; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A pet food delivery service based in Greater London is looking for a Customer Experience Specialist to enhance their customer support systems. The successful candidate will improve workflows, optimize performance metrics, and manage the Help Centre content. This role requires strong analytical skills, experience with customer service tools, and a dedication to enhancing customer experiences. The company offers a hybrid working environment along with various benefits including equity options and flexible holidays.

Benefits

Equity option package

25 days holiday plus 8 bank holidays

£500 personal learning & development budget

Subsidised Private Medical Insurance

Enhanced parental leave

Cycle to work scheme

Flexible working arrangements

Team socials and company-wide parties

Qualifications

• Previous experience with customer service platforms is a plus.
• Understanding AI fundamentals is necessary.
• Must have a keen attention to detail and a love for data analysis.

Responsibilities

• Improve customer interaction workflows and optimize performance metrics.
• Manage Help Centre content to ensure clear customer information.
• Produce reports to inform strategic decisions for customer experience improvements.

Skills

Experience with Intercom, Zendesk or Dixa

AI literacy and experience with AI tools

Analytical skills for data analysis

Proficiency in Notion and Google Sheets

Attention to detail

Job description

A pet food delivery service based in Greater London is looking for a Customer Experience Specialist to enhance their customer support systems. The successful candidate will improve workflows, optimize performance metrics, and manage the Help Centre content. This role requires strong analytical skills, experience with customer service tools, and a dedication to enhancing customer experiences. The company offers a hybrid working environment along with various benefits including equity options and flexible holidays.