Customer Experience Team Member

Staffline; Lea Marston CP; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading drinks logistics provider is looking for a Customer Experience Team member in Lea Marston. This full-time position offers an annual salary starting at £25,400, increasing to £26,000 after 12 weeks. Responsibilities include managing customer service queries and ensuring excellent communication. Ideal candidates will possess strong communication skills and a customer-focused mindset, thriving in a dynamic team environment.

Benefits

Temp to perm opportunity

Competitive salary

Qualifications

• Motivated, target-driven individual who thrives in a KPI-focused environment.
• Experience in customer service environments is desirable.

Responsibilities

• Manage and handle customer service queries via various channels.
• Identify and implement long-term solutions to customer issues.
• Answer inbound phone calls for department performance targets.
• Liaise with key contacts to resolve customer queries.
• Provide timely updates to customers professionally.
• Demonstrate excellent customer service standards.

Skills

Strong communication skills

Customer-focused approach

Confident speaking to customers

Computer and spreadsheet proficiency

Self-motivated

Excellent team player

Job description

Great opportunity to work as a Customer Experience Team member for our client who is the UK's leading drinks logistics provider. They specialise in delivering beers, ciders, wines, spirits, and soft drinks to both the on‑trade (pubs, restaurants) and off‑trade (retail shops) across the country.

Staffline is recruiting a Customer Experience Team member in Coleshill.

The rate of pay is £25,400 per annum for the first 12 weeks, and goes up to £26,(Apply online only) per annum.

This is a full‑time role working rotating shifts, Monday to Friday. The rota shifts are:

• Week 1: 7:00 am – 3:30 pm
• Week 2: 7:30 am – 4:00 pm
• Week 3: 8:00 am – 4:30 pm
• Week 4: 8:30 am – 5:00 pm
• Week 5: 9:00 am – 5:30 pm
• Week 6: 9:30 am – 6:00 pm

Your Time at Work

As a Customer Experience Team member your duties will include:

• Manage and handle customer service queries via various communication channels, for a number of contracts within the drinks industry
• Identify and implement long‑term solutions to customer issues
• Answer inbound phone calls to ensure the department achieves the target performance
• Liaise with key contacts across the network to resolve customer queries
• Provide timely updates to customers in a professional and helpful manner
• Represent Tradeteam in demonstrating excellent standards of customer service
• Support the network as required to ensure customers are clearly communicated

Our Perfect Worker

Our perfect worker is a motivated, target‑driven individual who thrives in a KPI‑focused environment. You'll be working as part of a dynamic team, handling daily customer calls with confidence and professionalism.

Essential Skills

• Strong communication skills with a customer‑focused approach
• Comfortable speaking to customers over the phone daily
• Confident using computers, laptops, and spreadsheets
• Self‑motivated with the ability to meet deadlines and targets
• Excellent team player

Experience in retail does not align with the requirements for this position.

Key Information and Benefits

• Earn £25,400 – £26,(Apply online only) per annum
• Full time
• Temp to perm opportunity