Customer Experience Team member

Staffline Group; Coleshill CP; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading drinks logistics provider is seeking a Customer Experience Team member in Coleshill. This full-time role involves managing customer service queries, resolving issues, and providing excellent standards of service. Ideal candidates should have strong communication skills, the ability to thrive in a KPI-focused environment, and be confident with technology. Competitive pay ranges from £25,400 to £26,000 per annum, with a shift schedule from Monday to Friday.

Benefits

Temp to perm opportunity

Qualifications

• Motivated, target-driven individual who thrives in a KPI-focused environment.
• Experience in retail does not align with the requirements for this position.

Responsibilities

• Manage and handle customer service queries via various communication channels.
• Identify and implement long-term solutions to customer issues.
• Answer inbound phone calls to meet performance targets.
• Liaise with key contacts to resolve customer queries.
• Provide timely updates to customers.
• Demonstrate excellent standards of customer service.
• Support the network in clear communication to customers.

Skills

Strong communication skills

Customer-focused approach

Comfortable speaking on the phone

Confident using computers and spreadsheets

Self-motivated

Excellent team player

Job description

Overview

Great opportunity to work as a Customer Experience Team member for our client who is the UK's leading drinks logistics provider. They specialise in delivering beers, ciders, wines, spirits, and soft drinks to both the on-trade (pubs, restaurants) and off-trade (retail shops) across the country.

Staffline is recruiting a Customer Experience Team member in Coleshill.

The rate of pay is £25,400 per annum the first 12 weeks, and goes up to £26,000 per annum.

This is a full-time role working rotating shifts, Monday to Friday, and the rota shifts are:

• Week 1 - 7.00am - 15.30pm
• Week 2 - 7.30am - 16.00pm
• Week 3 - 8.00am - 16.30pm
• Week 4 - 8.30am - 5.00pm
• Week 5 - 9.00am - 5.30pm
• Week 6 - 9.30am - 6.00pm

Your Time at Work

Responsibilities

• To manage and handle customer service queries via various of communication channels, for a number of contracts within the drinks industry
• Identify and implement long term solutions to customer issues
• Answer inbound phone calls to ensure the department achieves the target performance
• Liaise with key contacts across the network to resolve customer queries
• Provide timely updates to customers in a professional and helpful manner
• Represent Tradeteam in demonstrating excellent standards of customer service
• Support the network as required to ensure customers are clearly communicated

Our Perfect Worker

Our perfect worker is a motivated, target-driven individual who thrives in a KPI-focused environment. You\'ll be working as part of a dynamic team, handling daily customer calls with confidence and professionalism.

Essential Skills

• Strong communication skills with a customer-focused approach
• Comfortable speaking to customers over the phone daily
• Confident using computers, laptops, and spreadsheets
• Self-motivated with the ability to meet deadlines and targets
• Excellent team player

Experience in retail does not align with the requirements for this position

Key Information and Benefits

• Earn £25,400 - £26,000 per annum
• Full time
• Temp to perm opportunity

Job Ref: 1WBB

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.