Customer Experience Team Leader

GetRecruited UK Ltd; Salisbury; On-site; GBP 34,000 - 40,000; Full time

Job summary

A recruiting agency is seeking a Customer Experience Team Leader for a fast-growing business in Salisbury. The role involves leading a team, managing apprentices, and ensuring high service standards. The ideal candidate will have strong people management experience and leadership skills, as well as a focus on improving training processes. This is an office-based position requiring weekend work.

Qualifications

• Must have strong people‑management experience.
• Strong leadership, communication and organisation skills.
• Understanding of training plans and ability to review training content.

Responsibilities

• Provide guidance and performance management for apprentices.
• Plan and coordinate apprentice rotas for operational demands.
• Hold one‑to‑one meetings to review progress and set goals.
• Uphold high standards of service and professionalism.
• Ensure processes are followed for continuous improvement.
• Oversee upkeep and distribution of uniforms and training resources.
• Promote exceptional customer experience throughout apprentice journey.
• Supervise flexible staff team as per operational needs.
• Manage scheduling and communication for service delivery.

Skills

People management experience

Leadership skills

Communication skills

Organisational skills

Job description

CUSTOMER EXPERIENCE TEAM LEADER

SALISBURY – OFFICE BASED

SALARY UP TO £40,000

THE OPPORTUNITY

Get Recruited are recruiting on behalf of a fast‑growing, customer‑focused business who are looking for a Customer Experience Team Leader to join their team. This role does require you to work weekends, this is a Thursday to Monday role.

This is a great opportunity for someone from a Team Leader, Apprenticeship Programme Manager, Customer Experience Team Leader, Program Manager, Apprenticeship Manager or similar.

THE ROLE

• Provide day‑to‑day guidance, mentoring, and performance management for apprentices.
• Plan and coordinate apprentice rotas to meet service and operational demands.
• Hold regular one‑to‑one meetings with apprentices to review progress and set development goals.
• Lead by example, upholding high standards of service, safety and professionalism at all times.
• Ensure operational processes are followed accurately and continuously reviewed for improvement.
• Oversee the upkeep and distribution of uniforms, equipment and training resources.
• Promote an exceptional customer experience across all stages of the apprentice journey.
• Supervise and coordinate a flexible staff team working across various operational needs.
• Manage scheduling, communication and day‑to‑day support to ensure smooth service delivery.

THE PERSON

• Must have strong people‑management experience.
• Strong leadership, communication and organisation skills.
• Understanding of how training plans or learning pathways are designed and delivered, and ability to review and improve training content or processes.

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