Customer Experience Team Leader

Get Recruited Ltd; Salisbury; On-site; GBP 34,000 - 40,000; Full time

Job summary

A customer-focused business is seeking a Customer Experience Team Leader in Salisbury. The role entails overseeing apprentices, ensuring high service standards, and promoting exceptional customer experiences. This position requires strong leadership and people management skills, making it ideal for candidates with relevant experience. The role operates Thursday to Monday and is primarily office-based.

Qualifications

• Must have strong people management experience.
• Strong leadership, communication and organisation skills.
• Understanding of how training plans are designed and delivered, and ability to review and improve training content.

Responsibilities

• Provide day‑to‑day guidance and mentoring for apprentices.
• Plan and coordinate apprentice rotas to meet service demands.
• Lead by example, upholding high standards of service.
• Oversee the upkeep and distribution of uniforms and training resources.
• Promote exceptional customer experience across all stages.

Skills

People management

Leadership

Communication

Organisational skills

Job description

CUSTOMER EXPERIENCE TEAM LEADER

Location: SALISBURY - OFFICE BASED

Salary: £40,000

THE OPPORTUNITY:

Get Recruited is recruiting on behalf of a fast‑growing, customer‑focused business who are looking for a Customer Experience Team Leader to join their team. This role does require you to work weekends, this is a Thursday to Monday role.

This is a great opportunity for someone from a Team Leader, Apprenticeship Programme Manager, Customer Experience Team Leader, Program Manager, Apprenticeship Manager or similar.

THE ROLE:

• Provide day‑to‑day guidance, mentoring, and performance management for apprentices.
• Plan and coordinate apprentice rotas to meet service and operational demands.
• Hold regular one‑to‑one meetings with apprentices to review progress and set development goals.
• Lead by example, upholding high standards of service, safety, and professionalism at all times.
• Ensure operational processes are followed accurately and continuously reviewed for improvement.
• Oversee the upkeep and distribution of uniforms, equipment, and training resources.
• Promote an exceptional customer experience across all stages of the apprentice journey.
• Supervise and coordinate a team of flexible staff members working across various operational needs.
• Manage scheduling, communication, and day‑to‑day support to ensure smooth service delivery.

THE PERSON:

• Must have strong people management experience.
• Strong leadership, communication and organisation skills.
• Understanding of how training plans or learning pathways are designed and delivered, and the ability to review and improve training content or processes.

We are an equal opportunities employer and we never charge candidates a fee for our services.

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