Customer Experience Team Leader

Get-Recruited (UK) Ltd; Salisbury; On-site; GBP 34,000 - 40,000; Full time

Job summary

A fast-growing customer-focused business in Salisbury seeks a Customer Experience Team Leader. This role includes leading apprentices, ensuring high service standards, and promoting an exceptional customer experience. Candidates must have strong leadership abilities and people management experience. The position requires working weekends from Thursday to Monday, offering a salary of up to £40,000.

Qualifications

• Strong people management experience required.
• Understanding of training plans and learning pathways.
• Ability to review and improve training content.

Responsibilities

• Mentor and manage apprentices daily.
• Coordinate apprentice rotas to meet operational demands.
• Promote exceptional customer experience.

Skills

People management experience

Leadership skills

Communication skills

Organisational skills

Job description

CUSTOMER EXPERIENCE TEAM LEADER

SALISBURY - OFFICE BASED

SALARY UP TO £40,000

THE OPPORTUNITY:

Get Recruited is recruiting on behalf of a fast‑growing, customer‑focused business who are looking for a Customer Experience Team Leader to join their team. This role does require you to work weekends, this is a Thursday to Monday role. This is a great opportunity for someone from a Team Leader, Apprenticeship Programme Manager, Customer Experience Team Leader, Program Manager, Apprenticeship Manager or similar.

THE ROLE:

• Provide day‑to‑day guidance, mentoring, and performance management for apprentices.
• Plan and coordinate apprentice rotas to meet service and operational demands.
• Hold regular one‑to‑one meetings with apprentices to review progress and set development goals.
• Lead by example, upholding high standards of service, safety, and professionalism at all times.
• Ensure operational processes are followed accurately and continuously reviewed for improvement.
• Oversee the upkeep and distribution of uniforms, equipment, and training resources.
• Promote an exceptional customer experience across all stages of the apprentice journey.
• Supervise and coordinate a team of flexible staff members working across various operational needs.
• Manage scheduling, communication, and day‑to‑day support to ensure smooth service delivery.

THE PERSON:

• Must have strong people management experience.
• Strong leadership, communication and organisation skills.
• Understanding of how training plans or learning pathways are designed and delivered, as well as being able to review and improve training content or processes.

We are an equal opportunities employer and we never charge candidates a fee for our services.