Customer Experience Support - Peterborough

Motorpoint; Peterborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading car retailer in Peterborough is seeking a Sales Support professional to enhance customer interactions and manage inquiries effectively. The ideal candidate will have a valid UK driving licence and experience in customer service. You will work 40 hours a week on a rota, providing excellent service both over the phone and in-person. This role offers a competitive salary of £12.25 per hour plus bonuses and various employee benefits.

Benefits

Paid time off every month

28 days' holiday plus additional days

Staff discount on cars

Pension

Healthcare

Qualifications

• A full UK driving licence is essential.
• Experience of delivering great customer service from any industry.
• Confidence using systems and managing administration tasks.

Responsibilities

• Delivering fantastic customer service over the phone and face-to-face.
• Managing administration tasks and resolving customer queries with efficiency.
• Using our CRM system to track and resolve customer cases.

Skills

Customer service experience

Communication skills

Organizational skills

Teamwork skills

Proactive attitude

Job description

Overview

Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer’s Champion, trusted to deliver unrivalled Choice, Value and Quality.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. If you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

The Role

Sales Support

Salary: £12.25 per hour Basic + Bonus

Location: Peterborough

Contract Type: Permanent

Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.

Responsibilities

• Delivering fantastic customer service over the phone and face-to-face
• Managing administration tasks and resolving customer queries with efficiency
• Using our CRM system to track and resolve customer cases
• Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
• Liaising with internal teams to resolve enquiries and complaints
• Working as part of a team to ensure customer service (NPS) targets are met every month

Qualifications

• A full UK driving licence is essential
• Experience of delivering great customer service, this can be from any industry
• Have strong communication, organisational and teamwork skills
• Confidence using systems and managing administration tasks
• Be enthusiastic, proactive and have a customer-focused attitude
• A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together

What is in it for you?

• Paid time off every month to do something that makes you happy
• 28 days' holiday plus days off for your birthday, getting married, or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

Closing Date: Tuesday 14th October 2025

Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed