Customer Experience Supervisor

THE AMBASSADOR THEATRE GROUP LIMITED; Aylesbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

A company in live entertainment is seeking a Customer Experience Supervisor to lead the team in providing exceptional service in Aylesbury. Responsibilities include supervising staff and ensuring customers leave with memorable experiences. The role is rewarding and emphasizes teamwork. Various benefits such as wellness resources, discounts, and tickets are included. Experience in entertainment is not required, and applications from diverse backgrounds are encouraged.

Benefits

myStrength Mental Wellbeing App

WeCare Support Services

Theatre Tickets (Subject to Availability)

ATG+ Card

Staff Discounts

Pension

Access to ToothFairy - Dental access and guidance from home

Qualifications

• At least 18 years old for this position.
• Passion for live entertainment and customer service.
• Ability to work within a team-oriented environment.

Responsibilities

• Supervise the Customer Experience Team.
• Assist in leading Front of House operations.
• Ensure high standards of customer service.

Job description

Part of the Customer Experience team, your line manager is the Customer Experience Manager. You are responsible for the supervision of the Customer Experience Team. The Supervisor assists the Customer Experience Management team to lead a strong Front of House operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards. Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it's a night out with friends for a special birthday or a family's first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again! Full of variety, this role is both fun and challenging. You'll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events. If you have the skills to achieve our goals and an affinity for our values we'd like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position. People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world's best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

We offer the following benefits for our Customer Experience Team Members:

• myStrength Mental Wellbeing App
• WeCare Support Services
• Theatre Tickets (Subject to Availability)
• ATG+ Card
• Staff Discounts
• Pension
• Access to ToothFairy - Dental access and guidance from home