Customer-Experience Store Team Leader

Your Coop; Banbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused retail chain in Banbury is seeking a Team Leader responsible for enhancing the customer experience, motivating team members, and managing complaints. The ideal candidate is customer-focused, confident, and capable of leading their team during busy periods. Experience in a supervisory role is preferred, but the company values transferable skills and commitment. This role requires flexibility with shift patterns, including evenings and weekends, to meet customer needs.

Qualifications

• Excellent customer experience focus with a positive attitude.
• Ability to collaborate and communicate effectively with customers and team.
• Experience in a supervisory role is preferred but not required.

Responsibilities

• Ensure customers have an outstanding store experience.
• Motivate and lead your team effectively.
• Handle customer complaints professionally.
• Support managers and coordinate team activities.

Skills

Customer focused

Excellent communication

Enthusiastic and resilient

Confident and approachable

Job description

A community-focused retail chain in Banbury is seeking a Team Leader responsible for enhancing the customer experience, motivating team members, and managing complaints. The ideal candidate is customer-focused, confident, and capable of leading their team during busy periods. Experience in a supervisory role is preferred, but the company values transferable skills and commitment. This role requires flexibility with shift patterns, including evenings and weekends, to meet customer needs.