Customer Experience Specialist: Solve Enquiries, Drive Satisfaction

Point Professional Recruitment LTD; Stone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking organisation is seeking a Customer Experience Specialist in Stone. This full-time role focuses on delivering exceptional service, managing orders, and resolving issues with professionalism. Candidates should have a strong customer service background, excellent communication skills, and proficiency in IT. Enjoy a supportive environment and opportunities for development in this exciting role.

Benefits

Comprehensive training

Supportive team culture

Opportunity for career development

Modern working environment

Qualifications

• Proven experience delivering high-quality customer service.
• Excellent written and verbal communication skills.
• Ability to work flexibly, both independently and in a team.

Responsibilities

• Manage the shared customer service mailbox and allocate queries effectively.
• Process sales orders accurately within set timeframes.
• Communicate proactively with customers and teams for swift resolution.

Skills

High-quality customer service

Excellent written and verbal communication

Strong organisational abilities

Confident IT skills

Teamwork

Attention to detail

Problem-solving

Tools

Microsoft Office Suite

Microsoft Dynamics 360 Business Central

Job description

A forward-thinking organisation is seeking a Customer Experience Specialist in Stone. This full-time role focuses on delivering exceptional service, managing orders, and resolving issues with professionalism. Candidates should have a strong customer service background, excellent communication skills, and proficiency in IT. Enjoy a supportive environment and opportunities for development in this exciting role.