Customer Experience Specialist — Service Champion & Growth

EMR UK Careers; Warrington; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading recycling company in Warrington is seeking Customer Service Specialists who are passionate about delivering exceptional service. Candidates should excel in communication and problem-solving within a dynamic environment. Responsibilities include engaging with customers, resolving inquiries, and maintaining detailed records. Join a team dedicated to sustainability and innovation while enjoying competitive benefits like annual leave and wellness support.

Benefits

Competitive pay rates and bonus scheme

25 days annual leave plus buy/sell options

Enhanced maternity and paternity leave

Employee support including life assurance

Wellbeing scheme and support

Financial wellbeing assistance

Cycle to work scheme

Qualifications

• Willingness to learn and adapt quickly.
• Hands-on during onboarding with effective skill development.
• Competence with IT systems and Microsoft tools.
• Skilled listener and able to maintain a friendly service.
• Reliability and determination in achieving goals.

Responsibilities

• Engaging with customers via calls and emails.
• Building strong relationships and listening to customer needs.
• Problem-solving customer challenges efficiently.
• Working collaboratively with teams to provide solutions.
• Maintaining accurate customer records.
• Potential involvement in outbound communication for sales.

Skills

Communication skills

Problem-solving

Attention to detail

IT systems competence

Teamwork

Adaptability

Reliability

Tools

Microsoft Office

CRM systems

Job description

A leading recycling company in Warrington is seeking Customer Service Specialists who are passionate about delivering exceptional service. Candidates should excel in communication and problem-solving within a dynamic environment. Responsibilities include engaging with customers, resolving inquiries, and maintaining detailed records. Join a team dedicated to sustainability and innovation while enjoying competitive benefits like annual leave and wellness support.