Customer Experience Specialist Service Advisor Apprentice

Mercedes-benz of Stevenage; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive dealership in Leicester is offering an apprenticeship for a Customer Experience Specialist Service Advisor. This role focuses on developing customer service skills and improving the customer journey through effective evaluation and technology use. The program includes a customer service specialist course at level 3, lasting 15 months with working hours to be determined.

Qualifications

• Develop first-class customer service skills.
• Understand customer needs and business needs.
• Critically evaluate customer service levels.

Responsibilities

• Implement changes to improve the customer journey.
• Use appropriate resources and technology.

Job description

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology.

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: To be confirmed by employer.

Expected Duration: 15 Months