Customer Experience Specialist, Sales - Nottingham (Part Time)

Tesla; Nottingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading electric vehicle manufacturer in Nottingham seeks a Sales Customer Experience Specialist to drive customer engagement and lead generation. Responsibilities include engaging with customers, providing exceptional service, and managing lead data. Ideal candidates will have excellent interpersonal skills, a passion for sustainability, and a valid UK driving license. This part-time role requires flexibility to work evenings and weekends.

Qualifications

• 2+ years of driving experience with a valid UK driving license.
• Experience providing excellent customer service.
• Flexibility to work weekends and evenings as required.

Responsibilities

• Engage with customers to identify potential leads.
• Provide exceptional customer service and guide customers.
• Manage captured lead data and update CRM systems.
• Collaborate with sales teams to improve sales processes.

Skills

Excellent interpersonal skills

Strong customer service experience

Strong organizational skills

Willingness to learn about products

Ability to communicate effectively

Job description

What To Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

• Start date: Immediate
• Location: Notthingham
• Duration: 12 Months
• Time type: Part Time (20 hours per week)
• Driving License 2+ years

What You\'ll Do

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla\'s values.

What You\'ll Bring

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge or willingness to learn Tesla\'s products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Previous experience providing excellent customer service.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• Driving license valid in the UK for 2+years
• A passion for Tesla\'s mission to accelerate the world\'s transition to sustainable energy.