Customer Experience Specialist – Richmond

Michael Page (UK); Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A medium-sized leisure and tourism company in Richmond is looking for a Customer Service Representative. The role involves responding to customer inquiries, resolving issues, and providing information. Ideal candidates will have previous customer-facing experience, strong communication skills, and proficiency in CRM software. This permanent position offers a competitive salary ranging from £22,500 to £27,500 per annum in a supportive work environment focused on professional growth.

Qualifications

• Previous experience in a customer-facing role.
• Strong communication and interpersonal skills to build rapport with customers.
• Proficiency in using CRM software and other related tools.
• An organised approach to handling multiple tasks and prioritising effectively.
• A problem-solving attitude with the ability to remain calm under pressure.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and online platforms.
• Resolve customer issues effectively by coordinating with relevant internal teams.
• Maintain accurate records of customer interactions and feedback in the system.
• Provide product and service information to assist customers in making informed decisions.
• Identify and escalate complex issues to the appropriate department for resolution.
• Monitor and follow up on pending customer cases to ensure timely resolution.
• Support the team in achieving customer satisfaction and retention goals.
• Contribute to process improvement initiatives to enhance the customer service experience.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Problem-solving attitude

Organisational skills

Tools

Customer relationship management (CRM) software

Job description

A medium-sized leisure and tourism company in Richmond is looking for a Customer Service Representative. The role involves responding to customer inquiries, resolving issues, and providing information. Ideal candidates will have previous customer-facing experience, strong communication skills, and proficiency in CRM software. This permanent position offers a competitive salary ranging from £22,500 to £27,500 per annum in a supportive work environment focused on professional growth.