Customer Experience Specialist — Retail Banking (Branch)

Santander USA; Weymouth; On-site; GBP 24,000 - 28,000; Part time

Job summary

A leading global bank is seeking a Customer Experience Advisor for its Weymouth Branch. This role involves providing excellent customer service, managing transactions, and supporting customers across various platforms. Ideal candidates should have strong communication skills and a proactive, team-oriented approach. The position offers a starting salary of £24,000, 25 days' holiday, and various benefits, including healthcare and pension contributions.

Benefits

25 days’ holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions up to 12.5%

Cash allowance for benefits

Wellness programs

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Team working

Proactive approach

Flexibility

Job description

A leading global bank is seeking a Customer Experience Advisor for its Weymouth Branch. This role involves providing excellent customer service, managing transactions, and supporting customers across various platforms. Ideal candidates should have strong communication skills and a proactive, team-oriented approach. The position offers a starting salary of £24,000, 25 days' holiday, and various benefits, including healthcare and pension contributions.