Customer Experience Specialist - Hybrid, £30k Salary

Dignity PLC; United Kingdom; Hybrid; GBP 30,000; Full time

Job summary

A leading end-of-life services provider in Maidenhead is seeking a Customer Experience Specialist to deliver exceptional support over phone and email. You'll help customers navigate our comprehensive services, ensuring their experiences are smooth and stress-free. Expect an annual salary of £30,000, flexible working conditions, and a commitment to personal development. Join us in making after-life services more accessible and compassionate.

Benefits

25 Days Holiday + Bank Holidays

BUPA Private Healthcare

Life Assurance

Pension Scheme

Access to development schemes

Qualifications

• Passionate about customer experience and delivering it.
• Enjoys solving challenges and getting details right.
• Can explain complex information simply.

Responsibilities

• Provide friendly and confident support over phone and email.
• Become an expert in services from will-writing to funeral planning.
• Review wills to ensure they reflect customers' wishes.

Skills

Customer service passion

Problem-solving mindset

Communication skills

Empathy

Experience in customer-facing role

Adaptability

Tech-savvy

Tools

Zendesk

Aircall

Job description

A leading end-of-life services provider in Maidenhead is seeking a Customer Experience Specialist to deliver exceptional support over phone and email. You'll help customers navigate our comprehensive services, ensuring their experiences are smooth and stress-free. Expect an annual salary of £30,000, flexible working conditions, and a commitment to personal development. Join us in making after-life services more accessible and compassionate.