Customer Experience Specialist - Growth & Benefits

Michael Page; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established company in the industrial sector is seeking a motivated Customer Service Agent to enhance customer satisfaction through excellent service and effective communication. In this permanent position, you'll manage customer inquiries, process orders, and collaborate with internal teams while enjoying a competitive salary starting at £26,000 per annum and a comprehensive benefits package. The role offers career growth in a supportive work environment.

Benefits

Competitive salary

Career growth opportunities

Comprehensive benefits package

Qualifications

• Any customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and CRM software.
• Excellent problem-solving abilities.
• Organised and detail-oriented mindset.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Process customer orders accurately and efficiently.
• Collaborate with internal teams to resolve customer issues.
• Maintain accurate customer records and update account information.
• Assist with handling complaints and provide solutions.
• Support the Customer Service team in achieving goals.

Skills

Customer Service Experience

Communication Skills

Interpersonal Skills

Problem-Solving Abilities

Tools

CRM Software

Excel

Job description

A well-established company in the industrial sector is seeking a motivated Customer Service Agent to enhance customer satisfaction through excellent service and effective communication. In this permanent position, you'll manage customer inquiries, process orders, and collaborate with internal teams while enjoying a competitive salary starting at £26,000 per annum and a comprehensive benefits package. The role offers career growth in a supportive work environment.