Customer Experience Specialist — Fraud-Aware Digital Banking

HSBC; Llandudno; On-site; GBP 26,000; Full time

Job summary

A leading global bank is seeking a Customer Service Consultant in Llandudno to deliver exceptional customer experiences. This role, requiring 35 hours per week, involves educating customers on digital services and addressing their financial needs. The ideal candidate demonstrates strong communication skills and empathy towards customers, with training provided. Benefits include a competitive salary of £26,000, generous holiday, and various health and wellness perks.

Benefits

Over six weeks’ holiday

Employee discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Ability to engage effectively with customers and build strong connections.
• Ownership of customer inquiries to resolution.
• Adaptability in a continuously changing environment.

Responsibilities

• Be the first point of contact for customers, ensuring exceptional service.
• Educate customers about digital services and fraud awareness.
• Support customers in vulnerable situations and those with complex needs.

Skills

Excellent communication skills

Empathy

Resilience to change

Job description

A leading global bank is seeking a Customer Service Consultant in Llandudno to deliver exceptional customer experiences. This role, requiring 35 hours per week, involves educating customers on digital services and addressing their financial needs. The ideal candidate demonstrates strong communication skills and empathy towards customers, with training provided. Benefits include a competitive salary of £26,000, generous holiday, and various health and wellness perks.