Customer Experience Specialist - Flexible Hours & Growth

chip; Shoreditch; Remote; GBP 23,198 - 28,353; Full time

Benefits offered by this job

Workplace pension scheme

Private medical insurance

Employee Assistance Programme

Cycle to work scheme

Season ticket loan

ChipX subscription

Flexible working

28 days holiday

Annual training budget

Chip Fitness Benefit

Company laptop

Huge impact on product

Job summary

Chip is seeking a Customer Support Executive to join our fast-growing fintech team in Shoreditch. You will handle queries via live chat, email and social media, troubleshoot issues and contribute to product growth and user experience.

We offer a competitive salary of £25,776 per annum, plus a flexible benefits package, workplace pension, private medical insurance and the chance to have a huge impact on our evolving app and customer support.

Qualifications

• You can get your head around a complex system quickly.
• You find it easy to juggle and prioritise different tasks.
• You’re chilled under pressure.
• You are friendly and naturally engaging with a positive can‑do attitude to customer support.
• Committed to providing excellent customer support, written and verbal.

Responsibilities

• Dealing with all queries that come in through live chat, email and through social media.
• Troubleshooting technical issues and optimising user experience.
• Reporting bugs and UX issues to other members of the team.
• Active participation in app growth and development.

Skills

Customer service

Multitasking

Communication skills

Problem solving

Team player

Job description

Chip is seeking a Customer Support Executive to join our fast-growing fintech team in Shoreditch. You will handle queries via live chat, email and social media, troubleshoot issues and contribute to product growth and user experience.

We offer a competitive salary of £25,776 per annum, plus a flexible benefits package, workplace pension, private medical insurance and the chance to have a huge impact on our evolving app and customer support.