Customer Experience Specialist — Flexible Hours

Aafes; Lakenheath; On-site; GBP 18,000 - 23,000; Full time

Job summary

Aafes at RAF Lakenheath is seeking a customer-focused retail associate to enhance the shopping experience. You will listen to customers, provide solutions, and offer recommendations to boost satisfaction and loyalty.

The ideal candidate has high school completion and retail exposure, with willingness to take on additional responsibilities. Availability includes Monday–Saturday and Sundays with holiday considerations; scheduling varies by facility needs.

Qualifications

• Completion of high school or the equivalent.
• Retail experience, demonstrated willingness, and potential for additional responsibility.
• If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Responsibilities

• Drive the customer experience through proactive and customer-focused behaviors and actions.
• Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Skills

Customer service

Retail experience

Education

High school diploma or equivalent

Job description

Aafes at RAF Lakenheath is seeking a customer-focused retail associate to enhance the shopping experience. You will listen to customers, provide solutions, and offer recommendations to boost satisfaction and loyalty.

The ideal candidate has high school completion and retail exposure, with willingness to take on additional responsibilities. Availability includes Monday–Saturday and Sundays with holiday considerations; scheduling varies by facility needs.