Customer Experience Specialist – Fast-Paced Inbound Support

YTL UK; Bath; On-site; GBP 22,000 - 28,000; Full time

Job summary

A top-performing water service company in Bath is seeking a Customer Service Adviser to join their Operations team. This role involves handling customer enquiries, both over the phone and in person, in a fast-paced environment. Ideal candidates should be passionate about customer service and possess strong communication skills. The position offers various shifts and attractive benefits, including career progression and a comprehensive healthcare package.

Benefits

Pension contribution up to 20%

25 days' holiday rising to 28

Healthcare package

Life assurance up to eight times your salary

Opportunity to lease a new electric car

Employee discounts

Paid volunteering day each year

Qualifications

• Passionate about helping people and providing customer service.
• Ability to work in a fast-paced environment.
• Using multiple screens and applications efficiently.

Responsibilities

• Take inbound calls and be the first point of contact for customers.
• Resolve customer enquiries quickly and efficiently.
• Work with various departments to solve customer issues.

Skills

Customer focus

Confident communication

Organizational skills

Computer literacy

Job description

A top-performing water service company in Bath is seeking a Customer Service Adviser to join their Operations team. This role involves handling customer enquiries, both over the phone and in person, in a fast-paced environment. Ideal candidates should be passionate about customer service and possess strong communication skills. The position offers various shifts and attractive benefits, including career progression and a comprehensive healthcare package.