Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; Mold; On-site; GBP 26,000; Full time

Job summary

A leading global bank is seeking a passionate Customer Service Consultant in Mold, Wales, to deliver exceptional customer service and digital education. The role requires excellent communication skills, empathy, and a strong desire to help customers. Full training is provided, along with a competitive salary of £26,000 and additional benefits. This position offers 35 hours of work per week, with opportunities for career growth within a diverse and inclusive environment.

Benefits

Over six weeks' holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Ability to engage in effective conversations and build strong connections.
• Demonstrate ownership of customer enquiries through to resolution.
• Ensure delivery of a personalized and friendly service.

Responsibilities

• Act as the first point of contact for customers.
• Educate customers about digital services and fraud awareness.
• Identify and support vulnerable customers.

Skills

Excellent communication skills

Customer engagement

Empathy

Resilience

Job description

A leading global bank is seeking a passionate Customer Service Consultant in Mold, Wales, to deliver exceptional customer service and digital education. The role requires excellent communication skills, empathy, and a strong desire to help customers. Full training is provided, along with a competitive salary of £26,000 and additional benefits. This position offers 35 hours of work per week, with opportunities for career growth within a diverse and inclusive environment.