Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; Liverpool; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading banking institution in Liverpool is looking for a Customer Service Consultant to provide exceptional service and support to customers. Responsibilities include educating customers on digital platforms, identifying vulnerable clients, and delivering a personalized banking experience. Candidates should demonstrate excellent communication skills and have a genuine passion for helping others. The job offers a starting salary of £26,000 with additional employee benefits including healthcare and a pension plan.

Benefits

Over six weeks’ holiday

30,000+ employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Ability to engage in effective conversations with customers.
• Take ownership of customer inquiries and resolve them efficiently.
• Demonstrate flexibility and adaptability in a changing environment.

Responsibilities

• Be the first point of contact for customers and identify their needs.
• Educate customers about HSBC digital services and fraud awareness.
• Support vulnerable customers and those with complex banking needs.

Skills

Excellent communication skills

Empathy

Problem-solving ability

Resilience

Job description

A leading banking institution in Liverpool is looking for a Customer Service Consultant to provide exceptional service and support to customers. Responsibilities include educating customers on digital platforms, identifying vulnerable clients, and delivering a personalized banking experience. Candidates should demonstrate excellent communication skills and have a genuine passion for helping others. The job offers a starting salary of £26,000 with additional employee benefits including healthcare and a pension plan.