Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; Glasgow; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading financial institution in Glasgow is seeking a Customer Service Consultant who will deliver outstanding service and support customers in utilizing digital platforms. This role involves educating customers about services and addressing the needs of those in vulnerable situations. Candidates should possess strong communication skills and a passion for helping others. Competitive salary of £26,000, plus attractive benefits including a performance bonus and comprehensive training are provided.

Benefits

Over six weeks’ holiday

Employee discounts

Employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Ability to engage in effective conversations with customers.
• Proven track record of taking ownership of customer enquiries.
• Adaptable to a continuously changing environment.

Responsibilities

• Provide an outstanding service as the first point of contact for customers.
• Educate customers about digital services and fraud awareness.
• Support vulnerable customers to address their needs.

Skills

Excellent communication skills

Empathy

Resilience

Job description

A leading financial institution in Glasgow is seeking a Customer Service Consultant who will deliver outstanding service and support customers in utilizing digital platforms. This role involves educating customers about services and addressing the needs of those in vulnerable situations. Candidates should possess strong communication skills and a passion for helping others. Competitive salary of £26,000, plus attractive benefits including a performance bonus and comprehensive training are provided.