Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; Diss; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading global bank in Diss is looking for a Customer Service Consultant. This full-time role requires providing exceptional customer service, educating customers on digital services, and supporting those with complex needs. Candidates should have strong communication skills and a commitment to customer satisfaction. Benefits include a salary of £26,000, extensive holiday, and health benefits. Join a diverse workplace committed to inclusivity and career development.

Benefits

Over six weeks holiday

Employee discounts

Employer pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Ability to engage in effective conversations and build strong connections.
• Demonstrated empathy towards customers.
• Pride in delivering personalized and efficient service.

Responsibilities

• Be the first point of contact for our customers.
• Educate customers on HSBC's digital services.
• Support customers in vulnerable situations.

Skills

Excellent communication skills

Ability to take ownership of customer enquiries

Resilience to change

Job description

A leading global bank in Diss is looking for a Customer Service Consultant. This full-time role requires providing exceptional customer service, educating customers on digital services, and supporting those with complex needs. Candidates should have strong communication skills and a commitment to customer satisfaction. Benefits include a salary of £26,000, extensive holiday, and health benefits. Join a diverse workplace committed to inclusivity and career development.