Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; Aberdeen City; On-site; GBP 26,000; Full time

Job summary

A leading bank is seeking a Customer Service Consultant in Scotland to provide exceptional service and support customers with their banking needs. The role includes educating customers on digital platforms and addressing vulnerabilities. Candidates should have excellent communication skills and a passion for customer service. The position offers a starting salary of £26,000, extensive training, and benefits such as generous holidays, healthcare, life assurance, and a pension plan.

Benefits

Over six weeks’ holiday

BUPA Healthcare

Flexible benefits platform

Annual discretionary performance bonus

Life Assurance

Market-leading pension contribution

Sharesave schemes

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations and build strong connections.
• Take ownership of customer inquiries through to resolution, delivering a personalised, friendly, and efficient service.
• Be resilient in a continuously changing environment.

Responsibilities

• Provide outstanding service to customers and educate them on digital platforms.
• Identify vulnerable customers and determine the best support for their needs.
• Play a pivotal role within the Customer Service Team.

Skills

Excellent communication skills

Customer service orientation

Empathy

Resilience

Job description

A leading bank is seeking a Customer Service Consultant in Scotland to provide exceptional service and support customers with their banking needs. The role includes educating customers on digital platforms and addressing vulnerabilities. Candidates should have excellent communication skills and a passion for customer service. The position offers a starting salary of £26,000, extensive training, and benefits such as generous holidays, healthcare, life assurance, and a pension plan.