Customer Experience Specialist - Billing & Inquiries

Stericycle; Sale; On-site; GBP 22,000 - 28,000; Full time

Job summary

A compliance solutions provider in Sale is seeking a Customer Service representative to provide excellent customer service and resolve inquiries. This role requires strong communication skills, problem-solving abilities, and experience in a fast-paced environment. The ideal candidate will have a High School Diploma and competency in Microsoft packages. Benefits include a pension scheme and various performance rewards.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to SteriCares, employee support fund

Stericycle University – online learning library

Annual performance related pay review

Referral Scheme

Flu voucher

Eye Test voucher

Qualifications

• Demonstrate commercial awareness.
• Be able to work within a fast-paced environment in the service industry.
• Ability to analyze and interpret data and customer reporting.

Responsibilities

• Provide an excellent level of customer service to meet expectations.
• Record clear notes for customer interactions in the CRM system.
• Resolve complex customer inquiries including pricing and invoice disputes.

Skills

Excellent verbal and written communication

Problem solving skills

Customer service experience

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

A compliance solutions provider in Sale is seeking a Customer Service representative to provide excellent customer service and resolve inquiries. This role requires strong communication skills, problem-solving abilities, and experience in a fast-paced environment. The ideal candidate will have a High School Diploma and competency in Microsoft packages. Benefits include a pension scheme and various performance rewards.