Customer Experience Specialist - Betting Shop

William Hill; Sefton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting company is seeking customer-focused individuals to join their retail team in Sefton. The role emphasizes excellent customer service, interpersonal skills, and the ability to enrich the customer experience. Responsibilities include processing bets, assisting customers, and advocating for safer gambling. Employees enjoy flexible working hours, annual pay reviews, bonuses, and numerous perks including holidays and pension contributions. Ideal candidates should be 18+ with a passion for service.

Benefits

Annual pay review

Bonus scheme

28 days holiday

Paid birthday day off

Subsidised travel

Pension plan

Discounts in high street shops

Qualifications

• Must be 18 years or older.
• Have a passion for delivering great customer service.
• Strong interpersonal and empathy skills to engage with diverse customers.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Demonstrate how to use betting terminals.
• Build relationships with customers and provide excellent service.
• Champion safer gambling practices.
• Support managers with shop displays and activities.

Skills

Customer service

Interpersonal skills

Empathy

Job description

A leading betting company is seeking customer-focused individuals to join their retail team in Sefton. The role emphasizes excellent customer service, interpersonal skills, and the ability to enrich the customer experience. Responsibilities include processing bets, assisting customers, and advocating for safer gambling. Employees enjoy flexible working hours, annual pay reviews, bonuses, and numerous perks including holidays and pension contributions. Ideal candidates should be 18+ with a passion for service.