Customer Experience Specialist - Betting Shop

evoke plc; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail betting company in the UK seeks individuals for customer-focused roles where you will help customers place bets and provide exceptional service. Ideal candidates should possess strong interpersonal skills and a passion for customer service. The position offers various shifts, and benefits such as annual pay reviews, bonuses, and 28 days of holiday, alongside personal and professional growth opportunities.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel for London roles

Pension plan matching up to 4%

Discounts in high street shops

Training and development opportunities

Qualifications

• Passion for delivering exceptional customer service.
• Strong interpersonal skills to engage with a diverse customer base.
• Goal-oriented with the motivation to achieve career aspirations.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers use betting terminals.
• Build relationships and provide excellent customer service.
• Champion safer gambling at all times.
• Support managers with shop displays and activities.

Skills

Customer service skills

Interpersonal skills

Empathy

Drive and energy

Job description

A leading retail betting company in the UK seeks individuals for customer-focused roles where you will help customers place bets and provide exceptional service. Ideal candidates should possess strong interpersonal skills and a passion for customer service. The position offers various shifts, and benefits such as annual pay reviews, bonuses, and 28 days of holiday, alongside personal and professional growth opportunities.