Customer Experience Specialist

Southern National Roofing; York and North Yorkshire; On-site; GBP 93,000 - 149,000; Full time

Job summary

A leading roofing company is seeking motivated Customer Experience Specialists to provide exceptional customer service and guide homeowners through roof inspections. This role offers a competitive salary with potential earnings of $125,000 to $200,000 per year, based on performance. The ideal candidate should have at least 3 years of outside sales experience and be tech-savvy. The company provides paid training and supports iPad purchase.

Benefits

Paid training

Weekly pay structure

Uncapped commission and bonuses

Qualifications

• 3+ years of outside sales or customer-facing experience.
• Reliable vehicle and valid driver’s license.
• iPad required (purchase through us is available).

Responsibilities

• Meet with homeowners for pre-scheduled, confirmed appointments.
• Guide customers through roof inspections, options, and pricing.
• Deliver outstanding customer service from start to finish.

Skills

Strong communication & presentation skills

Coachable, confident, and highly motivated personality

Tech-savvy

Tools

CRM software

Job description

Earn $125,000 - $200,000 per year - No Cold Calling.

About Us

We’re one of the top 2% roofing companies in the U.S., operating across multiple states. We help homeowners protect and improve their homes — with honesty, quality, and unmatched customer experience.

We’re expanding fast and looking for driven Customer Experience Specialists who are confident, professional, and motivated to succeed.

What You’ll Do

• Meet with homeowners for pre-scheduled, confirmed appointments (no cold calls)
• Guide customers through roof inspections, options, and pricing
• Help homeowners make informed, confident decisions
• Deliver 5–10 in-home consultations per week
• Deliver outstanding customer service from start to finish
• Attend team meetings and ongoing training

Compensation

• $125,000–$200,000+ per year (base draw + uncapped commission + bonuses)
• Average monthly earnings: $10,000–$18,000
• Weekly pay structure
• Paid training included

Schedule

• Monday–Friday: Appointments at 1pm & 6pm and occasionally 10am as well
• Saturday: 10am and 2pm appointments
• Sales meetings: Ongoing daily
• Field-based role (drive 30 - 90 mins to confirmed appointments)

Qualifications

• 3+ years of outside sales or customer-facing experience
• Strong communication & presentation skills
• Reliable vehicle and valid driver’s license
• Coachable, confident, and highly motivated personality
• Tech-savvy (comfortable using tablets or CRM software)
• iPad required (purchase through us is available)