Customer Experience Specialist

Point Professional Recruitment LTD; Stone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking organisation is seeking a Customer Experience Specialist in Stone. This full-time role focuses on delivering exceptional service, managing orders, and resolving issues with professionalism. Candidates should have a strong customer service background, excellent communication skills, and proficiency in IT. Enjoy a supportive environment and opportunities for development in this exciting role.

Benefits

Comprehensive training

Supportive team culture

Opportunity for career development

Modern working environment

Qualifications

• Proven experience delivering high-quality customer service.
• Excellent written and verbal communication skills.
• Ability to work flexibly, both independently and in a team.

Responsibilities

• Manage the shared customer service mailbox and allocate queries effectively.
• Process sales orders accurately within set timeframes.
• Communicate proactively with customers and teams for swift resolution.

Skills

High-quality customer service

Excellent written and verbal communication

Strong organisational abilities

Confident IT skills

Teamwork

Attention to detail

Problem-solving

Tools

Microsoft Office Suite

Microsoft Dynamics 360 Business Central

Job description

We are currently seeking a dedicated Customer Experience Specialist to join a forward-thinking organisation based in Stone. This is a permanent, full-time position offering a fantastic opportunity to work within a collaborative and customer-focused environment.

As a Customer Experience Specialist, you’ll play a key role in delivering exceptional service to both internal and external customers. You’ll manage enquiries, process orders, resolve issues efficiently, and ensure every customer interaction is handled with professionalism and care. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in creating outstanding customer experiences.

Main Responsibilities

Manage the shared customer service mailbox and allocate queries effectively.

Process sales orders accurately within set timeframes.

Handle customer enquiries, complaints, and credit returns within KPIs.

Communicate proactively with customers, sales, and finance teams to ensure swift resolution.

Support service enquiries, including warranty replacements and technical queries.

Ensure all customer issues are logged accurately to enable root cause analysis.

Promote and contribute to continuous improvement in customer experience.

Comply with quality and regulatory standards (e.g., ISO 9001, GDP).

Skills / Experience

Proven experience delivering high-quality customer service.

Excellent written and verbal communication skills.

Strong organisational abilities and attention to detail.

Confident IT skills, including Microsoft Office Suite.

Ability to work flexibly, both independently and as part of a team.

Passion for providing outstanding customer experiences.

(Desirable) Knowledge of Microsoft Dynamics 360 Business Central.

(Desirable) Additional European language skills.

Salary & Working Hours

Competitive salary (details available upon application).

37.5 hours per week, Monday to Friday.

Based in Stone, with a supportive and inclusive working environment.

Benefits

Comprehensive training provided, including systems and product knowledge.

Supportive team culture focused on collaboration and growth.

Opportunity to develop within a respected and growing organisation.

Modern working environment with structured performance KPIs.

If you’re an experienced Customer Experience Specialist with a passion for service excellence and attention to detail, we want to hear from you. Apply today to take the next step in your career as a Customer Experience Specialist and become part of a team that values your contribution and commitment.