Customer Experience Specialist

Stericycle; Sale; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading compliance-based solutions provider in Sale is seeking a Customer Service Representative to provide support and manage all incoming customer queries. You'll ensure customer needs are met while building strong relationships and resolving issues efficiently. Ideal candidates will demonstrate excellent communication skills, a results-oriented approach, and the ability to work in a fast-paced environment. The role offers a variety of benefits, including a contributory pension scheme and access to employee support resources.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Employee support fund

Online library for self-development

Annual performance-related pay review

Referral Scheme

Flu voucher

Eye Test voucher

Qualifications

• Ability to work in a fast-paced service environment.
• Demonstrate a logical thought process in line with customer demands.
• Strong commercial awareness and results-oriented mindset.

Responsibilities

• Provide an excellent level of customer service.
• Build strong working relationships with customers and departments.
• Accurately record notes for customer interactions in CRM.
• Resolve complex customer enquiries including pricing queries.
• Manage customer complaints and objections through to resolution.

Skills

Excellent verbal communication skills

Problem solving

Customer service experience

Attention to detail

Teamwork

Microsoft Office proficiency

Education

High School or equivalent

Job description

A leading compliance-based solutions provider in Sale is seeking a Customer Service Representative to provide support and manage all incoming customer queries. You'll ensure customer needs are met while building strong relationships and resolving issues efficiently. Ideal candidates will demonstrate excellent communication skills, a results-oriented approach, and the ability to work in a fast-paced environment. The role offers a variety of benefits, including a contributory pension scheme and access to employee support resources.