Customer Experience Specialist

Top Level Promotions; Maidstone; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading customer service provider in the United Kingdom is seeking a part-time Customer Service Agent to enhance the customer experience. You will address inquiries, resolve issues, and assist customers with their needs. Ideal candidates should have strong communication skills and some experience in customer service. This role offers competitive pay and opportunities for growth within a supportive team environment.

Benefits

Competitive pay

Comprehensive benefits package

Opportunities for growth

Employee discounts on company products and services

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Previous customer service experience or similar roles is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Learn and maintain in-depth knowledge of our products/services.
• Assist with processing orders, tracking statuses, and managing returns.
• Maintain accurate logs of all customer interactions.
• Work with internal teams to find solutions.
• Collect feedback for service improvements.
• Build strong relationships with customers.

Skills

Strong verbal and written communication skills

Excellent problem-solving and analytical abilities

Patience and professionalism in handling challenging situations

Strong organizational skills and attention to detail

Proficiency with customer service software and CRM tools

Ability to manage multiple tasks in a fast-paced setting

Education

High school diploma or equivalent

College degree

Tools

Microsoft Office Suite

Job description

A leading customer service provider in the United Kingdom is seeking a part-time Customer Service Agent to enhance the customer experience. You will address inquiries, resolve issues, and assist customers with their needs. Ideal candidates should have strong communication skills and some experience in customer service. This role offers competitive pay and opportunities for growth within a supportive team environment.