Customer Experience Specialist

Lily Shippen; Greater London; Sur place; GBP 35 000 - 55 000; Plein temps

Résumé du poste

Lily Shippen in the City of London is seeking a Corporate Partnerships & Patient Experience Executive to drive exceptional client experience while supporting clinic growth. The role blends patient-facing duties with business development, corporate partnerships and marketing coordination, reporting to the Director.

Working on-site full-time, you will build relationships with corporate clients, identify opportunities, and help grow the clinic’s commercial activities while maintaining service

Qualifications

• Experience in premium hospitality, corporate client services, front-of-house or a commercial coordination role.
• Exceptional interpersonal and communication skills with the confidence to engage with senior corporate stakeholders.
• Genuine interest in business development, corporate partnerships and building long-term client relationships.
• Strong commercial awareness with an analytical approach to marketing performance and lead generation.

Connaissances

Premium hospitality

Corporate client services

Front-of-house

Commercial coordination

Description du poste

We're recruiting on behalf of our client, an established premium private healthcare clinic in the City of London, who is looking for a Corporate Partnerships & Patient Experience Executive to play a key role in delivering an exceptional patient experience whilst supporting the clinic's commercial growth.

This is an exciting opportunity for someone with a background in premium hospitality, corporate client services or commercial coordination who is looking to develop their experience in business development, marketing and corporate partnerships.

Combining patient experience, clinic operations and commercial activity, this is a varied, people-focused role offering genuine responsibility and the opportunity to make an impact. Working closely with the Director, you'll help build relationships with corporate clients, identify new business opportunities and contribute to the continued growth of a forward-thinking healthcare business.

Role Snapshot

Job Title: Corporate Partnerships & Patient Experience Executive

Location: City of London

Contract: Permanent

Working Pattern: Full-time, on-site

Key Requirements

• Experience within premium hospitality, corporate client services, front-of-house or a commercial coordination role
• Exceptional interpersonal and communication skills, with the confidence to engage with senior corporate stakeholders
• A genuine interest in business development, corporate partnerships and building long-term client relationships
• Strong commercial awareness and an analytical approach, with an interest in marketing performance and lead generation
• Excellent organisational skills, attention to detail and the ability to deliver a consistently high standard of client experience
• A proactive, polished and professional approach, with the confidence to take ownership and work autonomously