Customer Experience Specialist

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive recruitment consultancy is seeking an entry-level Customer Experience Specialist in Luton. This role focuses on providing exceptional service and support in both sales and service departments of the dealership. Key duties include welcoming customers, delivering vehicle presentations, and acting as the brand ambassador. Ideal candidates will have a strong background in customer service, hospitality, or retail. This position offers a full-time work week with occasional weekends for dealership events.

Qualifications

• Strong background in customer service, hospitality, or retail.
• Ability to deliver exceptional experiences.
• Enthusiasm for the motor trade.

Responsibilities

• Act as the product specialist and brand ambassador for the dealership.
• Deliver exceptional customer experiences aligned with brand standards.
• Welcome customers into the showroom and provide a positive first impression.
• Conduct in-depth vehicle presentations and demonstrate features.
• Support Sales Executives with detailed product knowledge.

Skills

Customer service experience

Strong communication skills

Teamwork

Job description

Customer Experience Specialist (Sales & Service Support)

Location: Luton
Salary: Minimum Wage

Monday–Friday (42 hours per week) - Occasional weekends for dealership events only (paid overtime)

The Role

We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working across both Sales and Service departments. This is an ideal entry-level / trainee role for someone with a strong background in customer service, hospitality, or retail, who is looking to start a long-term career in the motor trade.

Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience — whether they are visiting for sales or aftersales. This role is non-sales, focused purely on service, support, and brand representation.

Key Responsibilities

• Act as the product specialist and brand ambassador for the dealership
• Deliver exceptional customer experiences aligned with brand standards
• Welcome customers into the showroom and provide a positive first impression
• Conduct in-depth vehicle presentations, ensuring customers fully understand features, technology, and connectivity
• Demonstrate vehicle features, infotainment systems, and driver‑assistance technology
• Support Sales Executives by providing detailed product knowledge during the sales process
• Keep up to date with manufacturer training