Customer Experience & Service Coordinator

Brellis Recruitment; Nuneaton; On-site; GBP 29,000; Full time

Job summary

A recruitment agency in the UK is seeking a Customer Support Coordinator in Nuneaton. This role involves managing customer relationships, addressing inquiries through various channels, and contributing to service improvement initiatives. The ideal candidate will have a strong customer service background, excellent communication skills, and experience with CRM systems. The position offers a salary of £28,275 and requires a full UK driving license.

Qualifications

• Ability to manage relationships at all levels.
• Ability to adapt in a fast-moving environment.
• Full UK driving license or travel ability.

Responsibilities

• Manage customer relationships and communication for service delivery.
• Address customer inquiries via phone and CRM systems.
• Assist with customer campaigns and order processing.
• Support KPI reporting and escalate issues.
• Participate in ongoing training and development.

Skills

Strong customer service background

Excellent communication skills

Problem-solving skills

Process-driven mindset

Experience with CRM systems

Education

Relevant customer service qualification

Tools

SAP ECC6

SAP S4Hana

Freshdesk

RingCentral

MS Office

Job description

A recruitment agency in the UK is seeking a Customer Support Coordinator in Nuneaton. This role involves managing customer relationships, addressing inquiries through various channels, and contributing to service improvement initiatives. The ideal candidate will have a strong customer service background, excellent communication skills, and experience with CRM systems. The position offers a salary of £28,275 and requires a full UK driving license.