Customer Experience: SEIS Associate

SeedLegals; City Of London; Hybrid; GBP 33,000 - 38,000; Full time

Job summary

A leading legaltech company in the UK is seeking an SEIS Associate to support startups in securing Advance Assurance applications. The role involves guiding customers through complex processes, improving operational workflows, and collaborating with multiple teams to enhance user experience. Ideal candidates will have a background in law or finance, excellent communication skills, and a passion for supporting entrepreneurs. This position offers a salary ranging from £33,000 to £38,000.

Benefits

Private healthcare

25 days annual leave plus bank holidays

Share options after one year

Hybrid working policy

Access to annual learning & development budget

Qualifications

• Demonstrable experience in tax incentives, VCM guidelines, company law, or startup finance. Previous exposure to SEIS/EIS roles is a plus.
• Motivated by both individual ownership and team success.

Responsibilities

• Guiding customers through the completion and submission of Advance Assurance applications.
• Providing responsive, accurate support through HubSpot live chat, email, and Gmeet.
• Working cross-functionally with our CX, Legal, Sales, and Product teams to improve workflows and build better tools.

Skills

Customer empathy

Operational thinking

Problem-solving

Communication skills

Process improvement

Education

Background in law, accountancy, compliance or tax

Tools

HubSpot

Job description

About SeedLegals

Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of the UK’s most exciting startup founders!

SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We've revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 60,000 companies served and startups raising over £2 billion on our platform, we've become a driving force in the industry.

Our values are key to our success here at SeedLegals:

• We invest and trust in each other;
• We are committed to a growth mindset;
• We embrace diversity and cultivate inclusion;
• We are driven by customer success.

The Role

As an SEIS Associate, you’ll be at the heart of how SeedLegals helps startups secure their Advance Assurance applications to attract investors and give them the generous SEIS/EIS tax breaks many investors look for. Our team completes more SEIS/EIS Advance Assurance applications than any other organisation in the UK.You’ll work directly with founders to guide them through the application process and HMRC requirements but your impact doesn’t stop there.

You’ll also play a hands-on role in building and improving the systems that power the experience:

• Refining our customer pipelines and workflows in our CRM (Hubspot)
• Creating scalable processes and playbooks
• Feeding directly into our product development by sharing insights, testing features, and shaping new tools
• Collaborating cross-functionally with Sales, Legal and Engineering to make complex things feel simple for customers

This is a role for someone who loves combining customer empathy with operational thinking - someone who thrives in a fast paced, collaborative environment and enjoys making things work better at scale. You’ll help us not just support startups, but scale the platform that powers them.

What You’ll Be Doing

• Guiding customers through the completion and submission of Advance Assurance applications
• Supporting clients with SEIS/EIS questions and assisting with correspondence from/to HMRC
• Providing responsive, accurate support through HubSpot live chat, email, and Gmeet
• Delivering outstanding customer experience that is compliant, efficient, and founder-friendly
• Working cross-functionally with our CX, Legal, Sales, and Product teams to improve workflows and build better tools
• Helping develop content and training materials to scale our support across a growing customer base
• Providingfeedback to shape the Advance Assurance product and support ongoing improvements

Your annual starting salary would be between £33,000 - £38,000 depending on your experience.

• A background in law, accountancy, compliance or tax
• Demonstrable experience in tax incentives, VCM guidelines, company law, or startup finance. Previous exposure to SEIS/EIS roles is a plus

• A strong interest in working at the intersection of law, finance, and technology - and are excited by the fast pace of startup life
• Process-driven and highly organised, quick to spot ways to improve efficiency or fix pain points
• Excellent written and verbal communication skills and candidates who thrive when helping others
• Experience assisting customers through complex processes. Experience working with founders, early-stage startups or with SaaS businesses is a big plus
• Motivated by both individual ownership and team success
• This role is based in the UK. Successful candidates must have the right to work in the UK, as this role is not eligible for current or future visa sponsorship

• Private healthcare, life, and group critical illness insurance
• 25 days annual leave, plus bank holidays and your birthday off
• Buy and sell annual leave options
• 3 volunteer days per year
• Share options after one year in the company
• Pension
• Hybrid working policy, and a £250 work-from-home allowance.
• Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship
• Cycle to work scheme
• Annual learning & development budget
• Access to Happl - integrated benefit and rewards platform
• Free lunch in the office once a week.

NB. Please note, any applications submitted without a cover letter will be automatically disqualified.

Interview Process

• Apply online
• 30 min video call with a member of the team + small written task
• 1hr long interview with a manager & member of the team
• 30 min chat with the Head of Customer Experience
• 30 min chat with the CEO

We love that many candidates are embracing AI to support their applications. However, we’ve found that this often makes applications very similar to one another, which can limit your ability to stand out. We encourage you to personalise your application so your unique voice and experiences come through.