Customer Experience Sales Executive

Office Angels; Hove; On-site; GBP 22,000 - 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Experience Sales Executive in Hove to manage customer inquiries and provide outstanding service. Successful candidates will have experience in fast-paced environments and possess excellent communication skills. Join a thriving team that offers competitive salary, benefits, and opportunities for growth.

Benefits

Hybrid working options

Dog-friendly office

Dedicated wellbeing support

Increased holiday allowance for long service

Career progression opportunities

Qualifications

• Previous experience in a fast-paced customer service role.
• Ability to work as part of a dynamic team.

Responsibilities

• Handling customer inquiries via phone, email, or chat.
• Managing orders and ensuring timely delivery.
• Addressing customer complaints and finding solutions.
• Building strong relationships with customers.
• Gathering customer feedback to improve experiences.
• Keeping records of customer interactions.
• Working with other departments to meet customer needs.
• Staying updated with product knowledge and training staff.

Skills

Excellent communication skills

Strong problem-solving abilities

Customer-centric mindset

Ability to work autonomously

Job description

Job Title: Customer Experience Sales Executive

Location: Hove/Portslade

Contract Type: Permanent

Annual Starting Salary: £26,000 + team-target based bonus

Working Pattern: Monday to Friday 9am - 5pm Full Time in the office

Office Angels are seeking a Customer Experience Sales Executive to join an established and expanding organisation. This is an exciting opportunity to join a thriving team environment and deliver exceptional customer service across various channels. With increased demand and continued growth, our client is dedicated to creating a positive and memorable customer journey.

At our client's organisation, they offer a range of fantastic perks and benefits such as hybrid working options, a dog‑friendly office, and dedicated wellbeing support. Additionally, they value their employees' commitment and offer an increased holiday allowance for long service, along with ample opportunities for career progression and ongoing development.

Responsibilities

• Customer Support: Handling customer inquiries via phone, email, or chat, resolving issues, and providing information about products or services.
• Order Processing: Managing orders, ensuring accurate and timely delivery, and handling any issues related to orders.
• Complaint Resolution: Addressing customer complaints, finding solutions, and following up to ensure the issues are resolved satisfactorily.
• Customer Relationship Management: Building and maintaining strong relationships with customers, understanding their needs, and ensuring they have a positive experience.
• Feedback Collection: Gathering customer feedback to improve products, services, and customer experience.
• Documentation: Keeping records of customer interactions, transactions, comments, and complaints.
• Team Collaboration: Working with other departments, such as after‑sales and marketing, to ensure customer needs are met and to provide insights from customer interactions.
• Training and Development: Staying updated with product knowledge and company policies, and sometimes training new customer service staff.

Requirements

• Previous experience in a fast‑paced customer service role.
• Excellent communication skills, both written and verbal.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Ability to work autonomously and as part of a dynamic team.

If you are passionate about delivering outstanding customer experiences and thrive in a fast‑paced environment, this is the perfect opportunity for you. Apply now to join our client's team and contribute to their ongoing success.

Next Steps

Apply today – the client is looking for someone to interview immediately and start as soon as possible. Please submit an up‑to‑date CV and contact details. If you have trouble uploading your CV, please email it to [email protected] and put the job title as the subject.

By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond.

Office Angels is an equal opportunity employer and is acting as a recruitment agency for this vacancy.

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.