Customer Experience QA Specialist

Motorway; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading used car marketplace in Brighton is seeking a Customer Service QA Specialist. This role is crucial in ensuring quality across customer interactions such as calls and emails. Ideal candidates will have prior experience in quality assessments, a passion for customer service, and strong attention to detail. You'll work within a supportive team environment focused on coaching and continuous improvement. If you thrive in a fast-paced setting and are results-driven, we’d love to hear from you.

Qualifications

• Previous experience in quality assessments or a contact centre environment.
• Track record of delivering customer-focused outcomes.
• Organised with strong attention to detail.

Responsibilities

• Evaluate technical skills and customer interactions.
• Conduct quality assessments to meet standards.
• Provide feedback and coaching to agents.

Skills

Attention to detail

Customer-focused outcomes

Problem-solving

Job description

A leading used car marketplace in Brighton is seeking a Customer Service QA Specialist. This role is crucial in ensuring quality across customer interactions such as calls and emails. Ideal candidates will have prior experience in quality assessments, a passion for customer service, and strong attention to detail. You'll work within a supportive team environment focused on coaching and continuous improvement. If you thrive in a fast-paced setting and are results-driven, we’d love to hear from you.