Customer Experience & Project Coordinator

Get-Recruited (UK) Ltd; Crewe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing project management firm is seeking a Customer Experience & Project Coordinator in Crewe. The role involves supporting international project delivery, maintaining documentation, and ensuring excellent client communication. You should possess strong organisational skills, attention to detail, and proficiency in Microsoft Office. This opportunity is ideal for early-career professionals eager to develop in project management within a supportive environment.

Benefits

Up to £40,000

Progression opportunities

Great company culture

Qualifications

• Strong organisational and time-management skills are essential.
• Excellent attention to detail with a methodical approach is required.
• Confident communicator with strong written and verbal skills is necessary.

Responsibilities

• Support the planning, scheduling, and coordination of international project timelines.
• Maintain accurate project documentation and reports.
• Deliver timely and professional communication to clients.

Skills

Organisational skills

Time-management skills

Attention to detail

Communication skills

Proficient in Microsoft Office

Experience with project management tools

Tools

Asana

Job description

Customer Experience & Project Coordinator

CREWE - MONDAY TO FRIDAY

UP TO £40,000 + PROGRESSION + GREAT CULTURE

Get Recruited are recruiting on behalf of an innovative and rapidly growing organisation who deliver high-security, high-profile global projects across critical infrastructure, government, and commercial sectors.

They are looking for a Customer Experience & Project Coordinator to join their Projects & Delivery team. This is an exceptional opportunity for someone early in their career who is passionate about customer service, exceptionally organised, and keen to build a long-term career in project management.

You’ll support the full lifecycle of complex international projects, ensuring seamless delivery, outstanding client communication, and precise coordination throughout. This is perfect for someone with a meticulous approach, a proactive attitude, and a desire to grow within a values‑led, fast‑paced environment.

This is a great opportunity for someone from a Customer Service, Project Manager, Project Coordinator, Project Assistant, Customer Service Manager, Operations Coordinator, PMO Assistant or similar role who is eager to take the next step.

The Role:

• Supporting the planning, scheduling and coordination of international project timelines and deliverables
• Maintaining accurate project documentation, trackers, reports and internal systems
• Preparing project briefs, client updates and internal communications
• Liaising with internal teams to ensure alignment on key milestones
• Monitoring progress against KPIs and flagging any risks or delays
• Assisting with supplier coordination and global logistics planning
• Delivering timely, professional communication to clients and stakeholders
• Ensuring all written communication meets the organisation's standards
• Supporting the Project Manager during client meetings, taking minutes and tracking actions
• Using project management tools and software to track tasks, timelines and dependencies
• Contributing to continuous improvement initiatives across project workflows
• Ensuring full compliance with internal procedures and external regulations

The Person:

• Strong organisational and time‑management skills
• Excellent attention to detail and a methodical approach
• Confident communicator with strong written and verbal skills
• A proactive learner with a desire to develop within project management
• Comfortable managing multiple tasks and deadlines
• Proficient in Microsoft Office (Excel, Outlook, Teams, Word)
• Experience using project management tools such as Asana is beneficial

We are an equal opportunities employer and we never charge candidates a fee for our services.