Customer Experience Process & Journey Mapping Specialist

B&q; Eastleigh; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension

PMI

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6.6 weeks holiday

Hybrid Working

Job summary

B&Q is seeking a Process & Journey Mapping Executive to centralise knowledge and SOPs for Customer Services at our Southampton Store Support Office. You will develop and maintain SOPs, knowledge content and process maps to support effortless customer service and accurate issue resolution.

Training, development and a collaborative environment are emphasised. Open to Job Share, Full Time or Part Time, with hybrid working (1-2 days in the office) and a competitive package including pension, PMI and

Qualifications

• Experience creating SOPs and process maps.
• Strong knowledge of customer service processes.

Responsibilities

• Create and maintain SOPs for Customer Services.
• Create and maintain knowledge content.
• Create and maintain process maps across Customer Services.

Skills

Process mapping

SOP creation

Knowledge content

Customer service

Job description

B&Q is seeking a Process & Journey Mapping Executive to centralise knowledge and SOPs for Customer Services at our Southampton Store Support Office. You will develop and maintain SOPs, knowledge content and process maps to support effortless customer service and accurate issue resolution.

Training, development and a collaborative environment are emphasised. Open to Job Share, Full Time or Part Time, with hybrid working (1-2 days in the office) and a competitive package including pension, PMI and