Customer Experience & Process Improvement Coordinator

Univar; Caerphilly; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global distributor of chemicals in Caerphilly is seeking a Service Coordinator to enhance business growth through excellent customer service and collaborative process improvements. You will manage communication across functions and handle service issue escalations. Responsibilities also include monitoring performance and compliance, as well as training stakeholders. The role offers a comprehensive rewards package focusing on employee wellbeing. Join us to make a significant impact while advancing your career.

Benefits

Market aligned pay

Diverse benefits offering

Employee Resource Networks

Responsibilities

• Provide cross-functional communication and process improvements.
• Carry out daily meeting calls with Transport and Operations.
• Manage mailbox for escalation of service issues.
• Investigate OTIF failures for process improvement opportunities.
• Operate cross-functionally at all levels for customer experience.
• Identify service failing trends to PI team.
• Support PI team in validation of trends.
• Ensure communication around ongoing service issues.
• Compliance to all company procedures and legislative requirements.
• Monitor OTIF performance on service critical business & stock holdings.
• Train new processes to key stakeholders.
• Support functional managers to manage change.

Job description

A leading global distributor of chemicals in Caerphilly is seeking a Service Coordinator to enhance business growth through excellent customer service and collaborative process improvements. You will manage communication across functions and handle service issue escalations. Responsibilities also include monitoring performance and compliance, as well as training stakeholders. The role offers a comprehensive rewards package focusing on employee wellbeing. Join us to make a significant impact while advancing your career.