Customer Experience Pro – Retail & Business Banking

Banco Santander; Carlisle; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading banking institution in Carlisle is seeking a Customer Experience Advisor. In this full-time role, you will support customers through various banking tasks, assisting with transactions and queries both in-person and over the phone. The ideal candidate will have strong communication skills and a proven background in customer service. This position offers a competitive salary and a range of employee benefits.

Benefits

Discretionary performance-related annual bonus

25 days holiday plus bank holidays

Voluntary healthcare benefits

Free access to digital health services

Pension contributions up to 12.5%

Qualifications

• Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background.
• Ability to communicate effectively with customers to understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day‑to‑day transactions queries and servicing.
• Building relationships and finding solutions.

Skills

Customer service

Effective communication

Teamwork

Job description

A leading banking institution in Carlisle is seeking a Customer Experience Advisor. In this full-time role, you will support customers through various banking tasks, assisting with transactions and queries both in-person and over the phone. The ideal candidate will have strong communication skills and a proven background in customer service. This position offers a competitive salary and a range of employee benefits.