Customer Experience & Performance Manager

Cappagh; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A civil engineering company in the UK is seeking a Customer Engagement and Performance Manager to optimize customer experiences and drive performance on the Portsmouth Water AMP8 framework. The successful candidate will develop strategic engagement plans, manage key relationships, and oversee performance tracking against KPIs. Relevant experience in customer engagement and a strong analytical background are required for this pivotal role. Excellent communication skills are essential.

Benefits

Career progression opportunities

Ongoing training

Qualifications

• Proven experience in customer engagement or performance management.
• Understanding of regulatory customer metrics like C-Mex, D-Mex, Br-Mex.
• Excellent verbal and written communication skills.

Responsibilities

• Develop and deliver a strategic customer engagement plan.
• Lead customer relationship management processes.
• Define and implement measurable KPIs and objectives.

Skills

Customer engagement

Performance management

Analytical skills

Communication skills

Stakeholder management

Education

Relevant qualification in customer service or business management

Job description

A civil engineering company in the UK is seeking a Customer Engagement and Performance Manager to optimize customer experiences and drive performance on the Portsmouth Water AMP8 framework. The successful candidate will develop strategic engagement plans, manage key relationships, and oversee performance tracking against KPIs. Relevant experience in customer engagement and a strong analytical background are required for this pivotal role. Excellent communication skills are essential.