Customer Experience Operations Specialist

Parkside; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A client company in Greater London is seeking a proactive Customer Service Operations Specialist to ensure smooth customer experiences during peak demand. The role requires hands-on experience in customer service operations, familiarity with customer support platforms like Zendesk, and strong communication skills. Candidates should be self-starters who can work efficiently in a fast-paced environment.

Qualifications

• Previous experience within consumer or customer service operations.
• Familiarity with Zendesk (or similar platforms) is strongly preferred.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• Manage and resolve customer inquiries through Zendesk and other communication channels.
• Support daily operations to ensure timely responses and consistent service quality.
• Identify and elevate recurring issues or process gaps.
• Collaborate with cross-functional teams to improve customer experience.
• Maintain accurate records of customer interactions and feedback.

Skills

Communication

Problem-solving

Organizational skills

Tools

Zendesk

Job description

A client company in Greater London is seeking a proactive Customer Service Operations Specialist to ensure smooth customer experiences during peak demand. The role requires hands-on experience in customer service operations, familiarity with customer support platforms like Zendesk, and strong communication skills. Candidates should be self-starters who can work efficiently in a fast-paced environment.